Important Information 

Privacy Notice

This privacy notice is intended for you, the client. It is provided to provide you with the information you need to ensure that your rights and freedoms as a data subject are protected as required under the (EU) 2016/679 (‘General Data Protection Regulation’), which will be called ‘the Act’. When processing your personal information, I am defined as the ‘data controller’ under the Regulation and the Act.

My contact details are; Louise Cook, 45 Clarence Road, Windsor, Berkshire, SL4 5AX, 07899 768362, louise.cook@btinternet.com

The Data Protection Act (1998)

The GDPR (General Data Protection Regulation) enhances and replaces the current Data Protection Regulations as of 25/05/2018. Anyone who holds personal data of any EU citizen through personal identifiable records and mailing lists are obliged to comply. Under the Data Protection Act (1998) I have a legal duty to protect any information I hold about you. I use leading technologies to safeguard your personal information and keep strict security standards to prevent any unauthorised access to it.

I take your privacy very seriously. I will only use your information for administration purposes and in order to provide appropriate treatment and care for you and your baby.

In your consent for, you will be asked to sign to say that you agree to this ‘Privacy Notice’ as set out below;

This Privacy Notice is only intended to cover ‘Infant Feeding Consultancy’. It does not cover all sites that can be linked/accessed via this site, so you should be aware when you are moving to another site to read the privacy statement set out on their site.

Your information is not passed on to any commercial third parties, and I do not subscribe you to mailing lists. This also applies to information and details you entered into my contact form on the Contact page. I will not store any of these data but only use it at my first point of contact. There are two conditions in which I may pass your information onto third parties;

  1. Your GP needs to be informed of any treatment/procedure undertaken. Minimal identifiable data is included on this letter and I will send your GP letter via First Class Royal Mail. If during your consultation, I suspect additional health factors I may include this on the GP letter too.

  2. Should I have concerns relation to the welfare of an adult or a child which I believe to be ‘at risk’ or if there are any safeguarding or health concerns which are not within my sphere of practice, I may contact other professionals for additional intervention, therefore breaching confidentiality. This may include the GP, Health Visitor, Social Worker or Police

How will I use your information?

I use your information in order to provide continuation of care to you and your baby, through assessment, treatment and support.

I may use you and your infant’s information and data without notice, for auditing or research purposes.

In order to care for you and your baby and being accountable it is necessary for me to hold your personal information, but it is also a legal requirement by the NMC (Nursing and Midwifery Council) who stipulate that records will need to be kept for 25 years post last contact made. After the 25 years has passed, the records are securely destroyed (cross-shredded, erased, or burnt).

Online submission of personal information

This website is powered by Squarespace (www.squarespace.com). The online submission of your details when contacting me are sent via Squarespace (the Data Processor) to myself (the Data Controller). Please note that Squarespace is certified under the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce, regarding the collection, use, and retention of personal information transferred from the European Union to the United States, and therefore adheres to the Privacy Shield Principles. Their Platform also claims to be compliant to the new GDPR regulations from May 2018.

Payment (fees)

I accept two forms of payment, cash or bank transfer at the time of consultation.

Photographs

I take 'before' and 'after' photographs of a tongue tie division as a visual aid for documentation, and is of your infant's mouth area only.

Your right to withdraw

Until you have achieved your infant feeding goals, I may contact you to follow up and send you a feedback form in order to find out how satisfy you are with my care. At any point you can opt out of this service.

How are my records stored?

Active records (from point of initial contact up until date of agreed discharge) are held on my personal electronic device (iOS). This is password protected.

Once discharged, your record is transferred to an external storage device, which is also encrypted/password protected.

Both active and dormant records are stored in a locked cabinet.

I wish to make a Data Protection

related complaint

The ICO (information Commissioner’s Office) is the regulator of the GDPR (General Data Protection Regulations) and complaints should be forwarded to them if it is related to a breech in data collection or record keeping.

I am registered with ICO, Membership number: ZA566216

Telephone: 0303 1231113

Head Office,

Information Commissioner’s Office,

Wycliffe House,

Water Lane,

Wilmslow

Cheshire,

SK9 5AF